Returns & Exchanges Policy

We want you and your furry friend to love your purchase!

 If you're not completely satisfied, we’re here to help. Please review our returns and exchanges policy below:

• Eligibility: Items must be in their original condition, unwashed, and free from any signs of wear. 
• Timeframe: You have 7 days from the delivery date to initiate a return.
•  Refund Method: Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item.
• Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance.

•  Size: If you ordered the wrong size, we offer free exchanges within 7 days of delivery. Just contact us to initiate the process.
•  Defective or Damaged Items: If you receive a defective or damaged item, please contact us within 7 days of delivery, and we will replace it at no additional cost to you.
• **Exchange Process**: Once we receive the original item, your new item will be shipped within 2-3 business days.

•  Contact Us: Email us at hello@sukipaws.com with your order number and reason for return or exchange.
•  Mail the Item: Once your return or exchange is approved, we’ll provide instructions on how to send the item back.
• Receive Your Refund or Exchange: Refunds will be processed within 5-7 business days after we receive the item. Exchanges will be shipped within 2-3 business days after receiving the original item.

• Sale Items: Sale items are final and cannot be returned or exchanged unless defective.

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us at hello@sukipaws.com

We’re here to help!